The prices are indicated in Swiss francs, net amounts, including VAT and guaranteed by the accompanying document (invoice) to be kept carefully.

Methods of payment

The price is payable in advance through the platforms proposed on the website using the secure payment system PayPal, by bank transfer or with TWINT (on request and carried out manually).


Selecting an item(s), paying the indicated price and accepting the general terms and conditions of sale constitute a firm order of the selected items. A confirmation e-mail will be sent to the buyer. The contractual relationship only comes into effect on receipt of the confirmation e-mail. Each article is delivered with a photo and its description, signed by HERELBA and accompanied by the guarantee (invoice). The photographs on the site are as accurate as possible, but do not guarantee a perfect similarity with the article, particularly for the colours which can vary. The photographs cannot have any contractual value.

HERELBA creations are handmade. Care instructions are mentioned in the description of each article.


Deliveries within Switzerland are free of charge and are made by the Swiss Post. Deliveries are only made within Switzerland within Switzerland within 5 to 8 days.

PLEASE NOTE: HERELBA does not deliver packages in a post office box, but only against signature.

Returns and refunds

The ordered articles must be returned intact, complete, in their original packaging with the labels with their

references, their guarantee and the invoice.

Before returning the articles, please contact HERELBA's customer service on 079 217 37 12 or by e-mail at

The articles must be returned with the delivery note within 7 days of receipt of the package to HERELBA, Hélène Fonjallaz, Avenue de la Gare 32, 1003 Lausanne.

The shipping costs for the return are at the customer's expense.

Legal guarantees

Check the condition of the delivered items immediately upon receipt, without delay, to exclude manufacturing defects or damage due to transport. In accordance with the law, you are obliged to notify us of any defects or anomalies affecting the delivered items so that we can to enable us to remedy them. Used, personalised or damaged items cannot be returned or exchanged.

Rights and intellectual property

All articles on the site,, are and remain the exclusive intellectual property of HERELBA. It is strictly forbidden to reproduce, to exploit, to rebroadcast, or to use in any way whatsoever, even partially, the articles, the It is strictly forbidden to reproduce, exploit, redistribute or use in any way whatsoever, even partially, the articles, the texts, the label, the graphics, the logos, the images of the site. They are protected by copyright They are protected by copyright and by all other intellectual property rights. It is also forbidden to buy articles on the site for commercial use with the aim of reselling them to third parties. The site and its contents may only be used for be used for private purposes only.

Data protection

All disputes, differences or claims arising from the relationship between the buyer and HERELBA or from the use of the site are subject to Swiss law to the exclusion of the provisions of the Private International Law Act and subject to the exclusive jurisdiction of the ordinary courts in Lausanne, Switzerland.

All personal data will be considered and treated as confidential.

HERELBA will only keep the information provided by the buyer to process the order. Enquiries regarding data protection can be sent by e-mail to

Applicable law and place of jurisdiction

The applicable law is Swiss law and any dispute will be handled by the District Court of Lausanne

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